Membership Cancellation & Refund Policy.

You can cancel your membership at any time from Manage Membership in your account. Choose "Cancel membership" and confirm — this stops your next renewal. If you'd rather we did it for you, contact us via our contact page.

Cancelling stops your next renewal, but you keep full access to your membership benefits — including the Hope Garden and Learning Centre — until the end of your current billing period. Your account will show the date your access ends.

Memberships renew automatically at the end of each billing period (monthly or annually, depending on your plan) until cancelled. You'll be charged using the payment method on file unless you cancel beforehand.

As a UK consumer, you have a statutory right to cancel a new membership within 14 days of purchase without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to begin providing membership benefits straight away and then cancel within this period, we may deduct a reasonable amount for the benefits you have already used.

If you cancel an annual membership after the statutory 14-day cancellation period, it normally remains active until the end of the annual term already paid for and we do not provide a partial refund for unused months, unless the service is faulty, not as described, not provided with reasonable care and skill, or another statutory remedy applies. You will not be charged again after cancellation.

Seeds are earned through eligible Antega activities. They cannot be bought and have no cash value unless expressly stated otherwise in the applicable terms. Cancelling your membership does not convert Seeds into cash, and we are unable to refund or reverse Seeds that have already been earned, spent or transferred.

Your Lifetime Seeds remain part of your account history for as long as your account is retained. Support Seeds are your usable balance for the active Fertility Support Period; Support Seed eligibility and participation in the Fertility Support Programme remain subject to our Fertility Support Programme Terms, including the requirement to hold a qualifying membership.

If anything here is unclear, or you're having trouble cancelling, please contact us and we'll help you sort it out.